Articles on: Manuals

JAMES Smartphone App Manual

The JAMES smartphone app can be downloaded from the Apple App Store and Google Play Store. Here are the links:

JAMES app in the Google Play Store
JAMES app in the Apple App Store

With the JAMES emergency watch, your service users are safe “around the clock”. With the JAMES app and the JAMES web portal, family members and loved ones can use the full potential of the JAMES emergency watch. The JAMES app offers the following options:

Functions

Call the watch at any time
Send a text message to the watch
Receive audio messages from the watch
View the current watch status including warnings and alarms
Retrieve the current location at any time
View measured vital values
Manage reminders and appointments

Settings

Manage alert recipients
Show or hide screens displayed on the watch
Configure recurring vital measurements

You will receive your login details for the app by email after activating the JAMES emergency watch. The user name for the JAMES app and web portal is identical.

JAMES app

The JAMES app for relatives is available for Android and iOS. Use the links below to download it, or search for “JAMES APP” in the app stores.

JAMES app in the Google Play Store
JAMES app in the Apple App Store

JAMES web portal

As an alternative to the JAMES app, you can also open the JAMES web portal on your smartphone or laptop/PC at: http://portal.james.care

Header

The header shows:

the name of the service user
the option to send a message to the service user and listen to received audio messages
the option to call the service user on the watch or at other stored numbers
the option to change settings

Service user overview

The main page of the JAMES app shows 4 tiles for a service user:

the current watch status
the location with the time it was retrieved. To load a new position, tap the round “Refresh” icon on the right above the map
the current steps (this is not supported by the S6 model)
the upcoming reminders and calendar appointments. Tap the [ ] icon at the top right of each tile to open the tile details

Status details

The status details show the watch status and the history of alarms and warnings. The watch status can be:

Everything OK
SOS: an alarm is active
Movement zone: a movement zone alarm is active
No signal: the watch has no data reception
Battery level: the watch has 15% or less battery
Steps: no steps until a configurable time
Vital warning: pulse too high / too low (configurable)
Switched off: the watch is switched off
Offline: the watch has been offline for several days

The Device status tile shows the watch code, the last reported battery level and how long ago the watch last communicated with the JAMES system.

The Alert history tile shows past alarms and warnings.

Map details

The map details show:

the last retrieved position of the watch
the home address as a little house icon if it was entered in the service user data
the position where a currently active alarm was triggered

To load a new position, tap the round “Refresh” icon on the right above the map. To see the timestamp of the position, tap the position icon.

Navigate to the position:

You can start route guidance to the current position of the watch directly from the JAMES app.

To do this, tap the watch’s position marker in the map view. Then select “Navigate to position” to be redirected to navigation in Google Maps or Apple Maps.

Vital values details

The vital values details show all vital values that were measured on the watch: steps, pulse and blood pressure, and on some models also blood oxygen and temperature.

Tap the measured value to see further details.

If the watch should automatically measure vital values several times a day, you can enable this in the watch settings.

Note: The measurement values are guideline values and are for orientation. This is not a medically certified device.

Calendar details

The calendar details show in the calendar view on which days reminders or appointments exist. To add a reminder, tap the “+” icon.

To automatically repeat a reminder, tap the reminder to open the details and then tap the header “Edit reminder”. Select the repetition frequency (daily, weekly, monthly, yearly) and save the reminder again.

Settings

To access the settings, tap the cogwheel icon in the service user overview. Here you can find:

Contacts & alerting chain: adjust alert recipients and assign additional logins for the app
Service user profile: adjust the service user’s data
Device configuration: adjust the watch behaviour
Vital configuration: set threshold values for pulse and step warnings
My profile: adjust your own data

Alerting chain

To add another contact in the alerting chain, tap “Add contact” and enable the “Receives alarms” option in the contact details.

To change the order of the alert recipients, tap and hold a contact in the list and drag the contact to the correct position.

Device configuration

In the device configuration, under “Functions”, you can set which functions are enabled and displayed on the watch.

To measure pulse and blood pressure several times a day, enable “Repeated measurement”.

In device configuration under “General”, you can completely disable the watch button.

Depending on the watch model, the configuration options may differ.

Adding and managing a second watch

If you purchase a second watch for a second service user in the JAMES webshop, then after logging in to your app both watches will be displayed automatically, as well as a map where you can see and retrieve the position of both watches at the same time.

To open the details of one of the two service users, tap the service user’s name.