Contents:

• Is any technical knowledge required to use the devices?
• Does the JAMES device require a Wi-Fi connection?
• Does the JAMES device need to be paired with a smartphone?
• Where can I adjust the settings of my device?
• Can I adjust the volume of the watch?
• [Can I change the screen brightness?

](#1-can-i-change-the-screen-brightness)Why does the second page/settings not work on the G watch?

• Can I switch watch functions (pulse measurement, step counter, chat, etc.) on or off?
• Why does the text “SOS” appear on the watch or why does the “SOS” symbol flash red?
• How do software updates work?

Is any technical knowledge required to use the devices?

No, no technical knowledge is required to use JAMES devices.
Thanks to their user-friendly design, the watch is ready to use immediately after activation. The functions are clearly arranged and easy to understand. JAMES was developed specifically for older people who do not need a conventional smartwatch with numerous additional functions.

Does the JAMES device require a Wi-Fi connection?

No, JAMES emergency devices do not require a Wi-Fi connection. They primarily operate via the integrated SIM card.

Does the JAMES device need to be paired with a smartphone?

No, it does not. JAMES devices work independently of a mobile phone or smartphone. The devices can be set up and operated directly.
The JAMES app simply offers additional convenience for relatives: they can use it, for example, to adjust settings on the watch or conveniently retrieve certain values such as the location.

Where can I adjust the settings of my device?

You can adjust the settings both in the JAMES web portal and in the JAMES app. The JAMES app is available free of charge in the respective app stores for Android and Apple devices. You can access the web portal via this link.

Can I adjust the volume of the device?

The volume of the device is preset and cannot be changed.

Can I change the screen brightness?

The brightness of the watch display is preset and cannot be changed.

Why does the second page/settings not work on the G watch?

The functions on the settings screen of the G series have been deliberately disabled so that the emergency call function remains unchanged and reliable emergency calls are ensured.

Can I switch watch functions (pulse measurement, step counter, chat, etc.) on or off?

In the JAMES app / web portal, under “Settings” in the “Device configuration” menu item, you can show or hide the desired functions of your watch.

Why does the text “SOS” appear on the watch or why does the “SOS” symbol flash red?

After an alarm has been triggered, the watch enters alarm mode and displays the text “SOS” on the screen. Depending on the watch model, the “SOS” symbol flashes in red.
While in alarm mode, the watch determines its position for up to 5 minutes and automatically answers every incoming call.
Alarm mode ends automatically after one hour. Alternatively, the alarm can be closed in the app or web portal to end alarm mode sooner.

How do software updates work?

If a software update is required, it is carried out automatically by the system. The device must have sufficient battery charge and a data connection. In this case, the updates are installed automatically. Information about software updates is only sent to the watch if the behaviour of the watch changes as a result of the new version; this is usually not the case.

Updated on: 13/08/2026