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Articles on:FAQ's
Frequently asked questions & answers

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  • FAQ's
  • FAQ: App & web portal
    Is using the app and web portal required? What is the JAMES app used for? Can I store an emergency number (112, 144, …) as an emergency contact? Which numbers can be added as emergency contacts? (1-which-numbers-can-be-added-asFew readers
  • FAQ: Accessories
    You can order accessories for your JAMES emergency watch here: https://james.care/zubehoer/ Contents: How does the JAMES Locator work? Do I need an additional subscription for the JAMES Locator? (1-do-i-need-an-additional-suFew readers
  • FAQ: Subscription, tariffs, registration, cancellation
    Contents: How much does the JAMES emergency watch cost? Are there any additional costs on top of the watch prices? Do I need to register or activate my new watch? Where can I find the IMEI numbFew readers
  • FAQ: Emergency call centre
    Contents: How can I connect my JAMES emergency device to an emergency call centre? What is the 24/7 emergency call centre procedure in the event of an alarm? (1Few readers
  • FAQ: General Questions
    Contents: Who is the JAMES emergency watch suitable for? Does the emergency watch also work without a phone? How does the emergency call work? What happens if no one can be reached during an emergency call? (1-what-happeFew readers
  • FAQ: Battery & charging
    Contents: How long does the battery last? How long does it take to charge the battery? The device is not charging. What can I do? The device gets very hot while charging. What can I do? How long doeFew readers

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