• FAQ: App & web portal

  || This page provides answers to topics related to the app and the web portal for JAMES emergency devices. Is using the app and web portal required? What is the JAMES app used for? Can I store an emergency number (112, 144, …) as an emergency contact? [Which numbers can be added as emergency contacts?](#1-which-numbers-can-be-added-asFew readers

• FAQ: General Questions

  || This page contains answers to general questions about JAMES emergency watches and their functionality. Contents: Who is the JAMES emergency watch suitable for? Does the emergency watch also work without a phone? How does the emergency call work? [What happens if no one can be reached during an emergency call?](#1-what-happeFew readers

• FAQ: Subscription, tariffs, registration, cancellation

  || Answers to frequently asked questions about activation, tariff differences, transfer and cancellation can be found here. Contents: How much does the JAMES emergency watch cost? Are there any additional costs on top of the watch prices? Do I need to register or activate my new watch? [Where can I find the IMEI numbFew readers

• FAQ: Emergency call centre

  || This page provides answers to questions about the emergency call centres JAMES works with, including connecting your device, alarm handling, and the service providers that operate the emergency call centre service in each country. Contents: How can I connect my JAMES emergency device to an emergency call centre? [What is the 24/7 emergency call centre procedure in the event of an alarm?](#1Few readers

• FAQ: Accessories

  || Various accessories are available for JAMES watches. This includes straps in different colours, charging stations, replacement cables, and the JAMES Locator to improve indoor location tracking. You can order accessories for your JAMES emergency watch here: https://james.care/zubehoer/ Contents: How does the JAMES Locator work? [Do I need an additional subscription for the JAMES Locator?](#1-do-i-need-an-additional-suFew readers

• FAQ: Battery & charging

  || This page provides comprehensive information about battery life and charging behaviour. Contents: How long does the battery last? How long does it take to charge the battery? The device is not charging. What can I do? The device gets very hot while charging. What can I do? How long doeFew readers